Watch on-demand session | How AI Search transformed user experience and increased self-service through case avoidance
This presentation delves into the impact of AI-powered search on user experience, particularly in enhancing self-service and minimizing case escalation. Through real-world examples and data-driven insights, we explore how AI search algorithms have streamlined navigation, empowered users to find solutions independently, and significantly reduced the need for support cases. Join us to uncover the transformative potential of AI in user service.
